FAQ's

1. What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Shopify Payments. All transactions are secure and encrypted.

2. How can I track my order?

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order on our website or the carrier’s website.

3. What is your return policy?

We offer a 30-day return policy on most items. If you’re not completely satisfied with your purchase, please contact our customer service team at [Insert Contact Email] for assistance. Items must be unused, in original packaging, and returned within 30 days of receipt.

4. Do you offer international shipping?

Currently, we only ship to addresses within Canada and the United States. Please check back for updates as we expand our shipping options in the future.

5. How long does shipping take?

  • Canada: Typically 3-7 business days.
  • USA: Typically 5-10 business days. Please note that delivery times may vary based on location and external factors.

6. What should I do if my order arrives damaged?

If your order arrives damaged, please contact our customer support team within 7 days of receiving your order. We will work with you to resolve the issue promptly.

7. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We can accommodate changes or cancellations before the order is processed and shipped. Once the order has been shipped, you will need to follow our return process.

8. Do you offer gift wrapping or packaging?

Currently, we do not offer gift wrapping. However, all our products are packaged securely to ensure they arrive safely.

9. How do I contact customer support?

You can reach our customer support team at [Insert Contact Email] or [Insert Phone Number]. We’re here to help you with any questions or concerns you may have.

10. Do you have a physical store?

No, Electric Goodies operates solely online. You can browse and shop our full selection through our website.